/* Некоуз — стили панели. Палитра: индиго + тёплая бумага. */
:root{
  --nk:#4338CA; --nk-dark:#3730A3; --nk-soft:#EEEDFB; --ink:#1B1F3B; --muted:#6B6F8A;
  --paper:#F6F3EC; --card:#fff; --line:#E5E1D6; --ok:#15803D; --warn:#B45309;
}
body{background:var(--paper);color:var(--ink);font-family:system-ui,-apple-system,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif}
a{color:var(--nk)}
.text-secondary{color:var(--muted)!important}

/* навигация */
.nk-nav{background:var(--ink);padding:.45rem 0}
.nk-brand{display:flex;align-items:center;gap:.6rem;font-weight:700;letter-spacing:.2px}
.nk-logo{display:inline-grid;place-items:center;width:30px;height:30px;border-radius:10px 10px 3px 10px;background:var(--nk);color:#fff;font-weight:700;font-size:16px}
.nk-logo-lg{width:56px;height:56px;border-radius:18px 18px 5px 18px;font-size:28px}
.nk-nav .nav-link{color:rgba(255,255,255,.72);border-radius:8px;padding:.4rem .75rem!important}
.nk-nav .nav-link:hover{color:#fff;background:rgba(255,255,255,.08)}
.nk-nav .nav-link.active{color:#fff;background:rgba(255,255,255,.14)}
.nk-badge{background:#F59E0B;color:#1B1F3B;font-weight:700;border-radius:20px}
.nk-avail{color:#fff;font-size:.85rem}
.nk-avail .form-check-input{cursor:pointer}
.nk-avail .form-check-input:checked{background-color:#22C55E;border-color:#22C55E}
.nk-user{display:flex;align-items:center;gap:.5rem;color:#fff;text-decoration:none}
.nk-avatar{display:inline-grid;place-items:center;width:32px;height:32px;border-radius:50%;color:#fff;font-size:.78rem;font-weight:700;flex:none}

/* карточки и кнопки */
.nk-card{border:1px solid var(--line);border-radius:16px;box-shadow:0 1px 2px rgba(27,31,59,.04)}
.btn-nk{background:var(--nk);border-color:var(--nk);color:#fff}
.btn-nk:hover,.btn-nk:focus{background:var(--nk-dark);border-color:var(--nk-dark);color:#fff}
.btn-nk:disabled{background:var(--nk);border-color:var(--nk);opacity:.6;color:#fff}
.form-control:focus,.form-select:focus{border-color:var(--nk);box-shadow:0 0 0 .2rem rgba(67,56,202,.15)}
.form-check-input:checked{background-color:var(--nk);border-color:var(--nk)}
.nk-dot{display:inline-block;width:10px;height:10px;border-radius:50%;margin-right:4px}
.nk-row-link{cursor:pointer}
.nk-stars{color:#F59E0B;letter-spacing:1px}
.nk-dl{display:grid;grid-template-columns:auto 1fr;gap:.4rem .9rem;font-size:.9rem}
.nk-dl dt{color:var(--muted);font-weight:500}
.nk-dl dd{margin:0;word-break:break-word}
.nk-checks{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:.25rem .75rem}

/* стенограмма в архиве */
.nk-transcript{display:flex;flex-direction:column;gap:.8rem}
.nk-tmsg{max-width:82%}
.nk-tmsg-visitor{align-self:flex-start}
.nk-tmsg-agent{align-self:flex-end;text-align:right}
.nk-tmeta{font-size:.75rem;color:var(--muted);margin-bottom:2px}
.nk-tbody{display:inline-block;text-align:left;padding:.5rem .8rem;border-radius:14px;background:#F1EFE8;word-break:break-word}
.nk-tmsg-agent .nk-tbody{background:var(--nk-soft)}
.nk-sys{align-self:center;font-size:.78rem;color:var(--muted);background:#F1EFE8;border-radius:20px;padding:.15rem .8rem}

/* вход */
body.nk-login{min-height:100vh;display:grid;place-items:center;background:
  radial-gradient(circle at 15% 10%,#E6E3F8 0,transparent 40%),radial-gradient(circle at 90% 90%,#F3E7D3 0,transparent 40%),var(--paper)}
.nk-login-box{width:100%;max-width:400px;padding:1rem}
.nk-login-brand{text-align:center;margin-bottom:1.2rem}
.nk-login-brand h1{font-size:1.6rem;margin:.7rem 0 0;font-weight:700}
.nk-login-brand p{color:var(--muted);margin:0}

/* ───── рабочее место оператора ───── */
body.nk-workspace{height:100vh;height:100dvh;display:flex;flex-direction:column;overflow:hidden}
.nk-ws{flex:1;min-height:0;display:grid;grid-template-columns:340px minmax(0,1fr) 320px;background:var(--card)}
.nk-col{min-height:0;display:flex;flex-direction:column;border-right:1px solid var(--line);background:var(--card)}
.nk-col:last-child{border-right:0}

.nk-tabs{display:flex;gap:2px;padding:.55rem .6rem 0;border-bottom:1px solid var(--line);background:#FBFAF6;overflow-x:auto;flex:none}
.nk-tab{border:0;background:transparent;padding:.5rem .5rem;font-size:.84rem;font-weight:600;color:var(--muted);border-bottom:2px solid transparent;white-space:nowrap;display:flex;gap:.35rem;align-items:center}
.nk-tab:hover{color:var(--ink)}
.nk-tab.active{color:var(--nk);border-bottom-color:var(--nk)}
.nk-tab .cnt{background:#E9E6DC;color:var(--ink);border-radius:20px;font-size:.7rem;padding:0 .45rem;min-width:1.2rem;text-align:center}
.nk-tab .cnt.hot{background:#F59E0B}
.nk-list{flex:1;overflow-y:auto}
.nk-item{display:flex;gap:.7rem;padding:.75rem .9rem;border-bottom:1px solid #F0EDE4;cursor:pointer;position:relative}
.nk-item:hover{background:#FAF8F2}
.nk-item.active{background:var(--nk-soft)}
.nk-item .av{position:relative;flex:none}
.nk-item .av .st{position:absolute;right:-1px;bottom:-1px;width:11px;height:11px;border-radius:50%;background:#C9C5B8;border:2px solid #fff}
.nk-item .av .st.on{background:#22C55E}
.nk-item .body{min-width:0;flex:1}
.nk-item .top{display:flex;justify-content:space-between;gap:.5rem}
.nk-item .nm{font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.nk-item .tm{font-size:.72rem;color:var(--muted);flex:none}
.nk-item .tx{font-size:.84rem;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.nk-item .tx.typing{color:var(--nk);font-style:italic}
.nk-item .meta{font-size:.72rem;color:var(--muted);margin-top:2px;display:flex;gap:.4rem;flex-wrap:wrap}
.nk-item .unread{position:absolute;right:.8rem;bottom:.7rem;background:var(--nk);color:#fff;border-radius:20px;font-size:.7rem;font-weight:700;min-width:1.3rem;text-align:center;padding:0 .4rem}
.nk-item.unread-row .nm{color:var(--ink)}
.nk-empty{padding:2.5rem 1.5rem;text-align:center;color:var(--muted);font-size:.9rem}
.nk-empty i{font-size:2rem;display:block;margin-bottom:.4rem;opacity:.5}

/* центральная колонка */
.nk-chat-head{display:flex;align-items:center;gap:.7rem;padding:.65rem 1rem;border-bottom:1px solid var(--line);flex:none;flex-wrap:wrap}
.nk-chat-head .ttl{flex:1;min-width:0}
.nk-chat-head .ttl b{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.nk-chat-head .ttl small{color:var(--muted)}
.nk-back{display:none}
.nk-info-btn{display:none}
.nk-msgs{flex:1;overflow-y:auto;padding:1rem 1.2rem;background:var(--paper);display:flex;flex-direction:column;gap:.35rem}
.nk-m{max-width:74%;display:flex;flex-direction:column}
.nk-m.v{align-self:flex-start}
.nk-m.a{align-self:flex-end;align-items:flex-end}
.nk-m .bub{padding:.5rem .8rem;border-radius:16px 16px 16px 4px;background:#fff;border:1px solid var(--line);word-break:break-word;white-space:pre-wrap;line-height:1.4}
.nk-m.a .bub{background:var(--nk);border-color:var(--nk);color:#fff;border-radius:16px 16px 4px 16px}
.nk-m.a .bub a{color:#fff;text-decoration:underline}
.nk-m .who{font-size:.72rem;color:var(--muted);margin:.3rem .4rem 0}
.nk-m .ts{font-size:.68rem;color:var(--muted);margin:2px .4rem 0}
.nk-m .ts .rd{color:var(--nk)}
.nk-m img.pic{max-width:260px;max-height:220px;border-radius:12px;display:block;margin-top:.3rem;border:1px solid var(--line)}
.nk-m .file{display:inline-flex;gap:.4rem;align-items:center;margin-top:.3rem;font-size:.85rem}
.nk-sysmsg{align-self:center;font-size:.76rem;color:var(--muted);background:#ECE8DC;border-radius:20px;padding:.15rem .8rem;margin:.4rem 0}
.nk-typing-line{height:1.3rem;padding:0 1.2rem;font-size:.78rem;color:var(--nk);background:var(--paper);font-style:italic;flex:none}
.nk-compose{border-top:1px solid var(--line);padding:.7rem 1rem;background:#fff;flex:none;position:relative}
.nk-compose .row1{display:flex;gap:.5rem;align-items:flex-end}
.nk-compose textarea{resize:none;max-height:150px;min-height:42px;border-radius:12px}
.nk-compose .btn{height:42px;display:inline-flex;align-items:center;justify-content:center}
.nk-attach-chip{display:inline-flex;align-items:center;gap:.4rem;background:var(--nk-soft);border-radius:20px;padding:.15rem .3rem .15rem .7rem;font-size:.8rem;margin-bottom:.45rem}
.nk-attach-chip button{border:0;background:transparent;padding:0 .35rem;color:var(--muted)}
.nk-canned{position:absolute;left:1rem;right:1rem;bottom:100%;background:#fff;border:1px solid var(--line);border-radius:12px;box-shadow:0 8px 24px rgba(27,31,59,.15);max-height:240px;overflow:auto;z-index:5}
.nk-canned div{padding:.5rem .8rem;cursor:pointer;border-bottom:1px solid #F0EDE4}
.nk-canned div:last-child{border-bottom:0}
.nk-canned div.sel,.nk-canned div:hover{background:var(--nk-soft)}
.nk-canned small{color:var(--muted);display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.nk-placeholder{flex:1;display:grid;place-items:center;color:var(--muted);text-align:center;background:var(--paper);padding:2rem}
.nk-placeholder i{font-size:3rem;opacity:.35;display:block}
.nk-closed-note{padding:.6rem 1rem;background:#FFF7E6;border-top:1px solid #F3E2B7;font-size:.85rem;display:flex;justify-content:space-between;align-items:center;gap:.5rem;flex:none}

/* правая колонка */
.nk-side{overflow-y:auto;padding:1rem}
.nk-side h3{font-size:.72rem;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);margin:1.2rem 0 .5rem}
.nk-side h3:first-child{margin-top:0}
.nk-side .pg{font-size:.8rem;padding:.3rem 0;border-bottom:1px dashed var(--line);word-break:break-all}
.nk-side .pg small{color:var(--muted);display:block}
.nk-side .hist a{display:flex;justify-content:space-between;font-size:.82rem;padding:.2rem 0;text-decoration:none}

/* посетители на сайте */
.nk-vis{padding:.75rem .9rem;border-bottom:1px solid #F0EDE4}
.nk-vis .nm{font-weight:600}
.nk-vis .u{font-size:.8rem;color:var(--muted);word-break:break-all}
.nk-vis .act{margin-top:.4rem;display:flex;gap:.4rem}

.nk-toast{position:fixed;right:16px;bottom:16px;z-index:2000;background:var(--ink);color:#fff;padding:.7rem 1rem;border-radius:12px;box-shadow:0 8px 24px rgba(0,0,0,.3);max-width:320px;cursor:pointer;animation:nkin .25s ease}
@keyframes nkin{from{transform:translateY(12px);opacity:0}to{transform:none;opacity:1}}

/* адаптив */
@media (max-width:1199.98px){
  .nk-ws{grid-template-columns:320px minmax(0,1fr)}
  .nk-col.side{position:fixed;top:0;right:0;bottom:0;width:min(340px,92vw);z-index:1050;transform:translateX(100%);transition:transform .2s;box-shadow:-8px 0 30px rgba(0,0,0,.2);border-right:0}
  .nk-col.side.show{transform:none}
  .nk-info-btn{display:inline-flex}
}
@media (max-width:767.98px){
  .nk-ws{grid-template-columns:1fr}
  .nk-col.main{display:none}
  .nk-ws.chat-open .nk-col.list{display:none}
  .nk-ws.chat-open .nk-col.main{display:flex}
  .nk-back{display:inline-flex}
  .nk-m{max-width:88%}
}